Though I bet the transition from AI text chat to rich multimedia will be like silent films to talkies - where some characters just aren't as interesting with a voiceover or depicted in a video. For some types of characters (written storytellers, etc.) the best interactions might always be text-based.
I felt this with the Final Fantasy 7 Remake, though it's clearly improved from the 1997 version, something felt lost in the transition from the old pre-rendered scenes (drawings) and having to read the dialog in your head, to now having high-quality voiceovers in the best 3D scenes. Yet, if you take a Metal Gear Solid or a Madden - the richer the experience the better.
Ideally: You start out just wanting to go to the tavern and chat with a group of characters, but that interaction became so unexpectedly rich and entertaining you want to capture it, so you can watch it again or share it.