In this case SBF was the architect and the driving force behind the fraud. He decided to comingle customers funds with business funds. He decided to trick banks into processing client money. He decided to split FTX into dozens of shell corporations to make effective oversight impossible. He decided to operate from Hong Kong and the Bahama's.
Banality of evil might apply to a junior engineer at FTX. It doesn't apply to SBF who masterminded the whole criminal enterprise.
https://www.haaretz.com/israel-news/2016-10-12/ty-article/th...
(Eichmann was a Nazi through and through, fiercely antisemitic, knew exactly what was going on, and liked it. He didn't just "go along with it" in the banal sense, he chose evil knowingly.)
One axis about decorum and appearance. Those who look and act like "good and decent upper middle class people" always get the benefit of the doubt where others do not, even when that appearance, like with Eichmann, completely falls apart on closer inspection.
The other axis distinguishes between people who have a highly ideological agenda and execute on it (evil) and those who are mostly unthinking cogs in a machine of destruction (banal evil).