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A comment on Show HN: AI customer support to handle 80% of your support queries.

Re:Show HN: AI customer support to handle 80% of your suppor... by al2o3cr on Thursday March 28, 2024 @09:46AM (#39851371)
"Handling 80% of queries via LLM" sounds great, until you note that it's equivalent to "20% of support inquiries are answered by a hallucinating robot that can't actually solve their problem"
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Re:Show HN: AI customer support to handle 80% of your suppor... by jmiran15 on Thursday March 28, 2024 @12:24PM (#39853690)
I don't think it hallucinates very much. If a customer asks a question that is answerable based on documents you uploaded, it will find the answer! I am working on a playground to showcase the RAG.
[ Parent | on HN ]