Re:VLC: App Stores Were a Mistake
by ryandrake on Saturday March 23, 2024 @07:15AM
(#39799052)
For those who don't want to follow even more Twitter links: It looks like for Windows Store, they are unable to contact a human at Microsoft for technical help, and for Android Play, the store itself is insisting on obtaining their private signing keys and that they drop support for older API versions.
[ Parent
| on HN ]
An important note about their Windows store issue: they've been trying to get help for two years now.
What specific technical things do they need help with? Being more clear than “we just need a human to talk to” is better.
Yeah, that one is suspect.
Re:VLC: App Stores Were a Mistake
by jaybeavers on Saturday March 23, 2024 @04:48PM
(#39803009)
Having submitted a number of “product breaking bug reports” through official channels while using a paid support incident, can confirm Kafkaesque and a multi year support process.
Oh, I can get a person to “respond” to a problem with a paid support incident. But the person responding is clearly hired only based on their ability to respond to an English email, once a week, with either, “thank you, I will forward that to our engineering team” or “thank you for your patience, our engineers are still looking into that issue.”
Severity, impact, paid support, none of that matters. Heck, it’s impossible to tell if it’s an actual person or just a sophisticated shell script.