Re:How to embrace asynchronous communication for remote work
by sublinear on Friday March 15, 2024 @10:52PM
(#39722930)
It goes both ways. Everyone is busy. Consider the following result:
Helpdesk is typing...
Helpdesk: "Hi"
(entitled to ignore you forever if you don't say hi back)
(... you finally do so more than 20 minutes later)
Helpdesk: "what's the servicenow ticket number?"
(you create a ticket and then after some lengthy amount of time getting escalated/reassigned your ticket status is blocked and you're asked to call the helpdesk number at hours that suit them and not you)
Helpdesk is typing...
Helpdesk: "Hi"
(entitled to ignore you forever if you don't say hi back)
(... you finally do so more than 20 minutes later)
Helpdesk: "what's the servicenow ticket number?"
(you create a ticket and then after some lengthy amount of time getting escalated/reassigned your ticket status is blocked and you're asked to call the helpdesk number at hours that suit them and not you)