You might find this hard to believe, but people buy products based on a number of factors. For smart phones, the number of factors is dizzyingly complex, and yes, the effects it has on smoothness of communication with the people in your life is one of those factors. Sometimes a specific feature is one of those factors.

What "doesn't make sense" is reducing a complex decision down to a specific factor, and then trying to create the narrative that your specific chosen factor is the sole reason anyone chooses a specific product.

It is completely fair for people to prefer iPhone and also argue for Apple changing their policies.