"We" got a free-as-in-beer general knowledge chat system leagues better than anything at the time, suitable for most low-impact general knowledge and creative work (easily operable by non-technical users), a ridiculously cheap api for it, and the papers detailing how to replicate it.

The same SOTA with image generation, just hosted by Microsoft/Bing.

Like, not to defend OpenAI, but if the goal was improving the state of general AI, they've done a hell of a lot - much of which your average tech-literate person would not have believed was even possible. Not single-handedly, obviously, but they were major contributors to almost all of the current SOTA. The only thing they haven't done is release the weights, and I feel like everything else they've done has been lost in the discussion, here.