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A comment on Klarna AI assistant handles two-thirds of customer service chats in first month. Parent comment

Re:Klarna AI assistant handles two-thirds of customer servic... by stef25 on Wednesday February 28, 2024 @08:33AM (#39537644)
There's this joke about clients not knowing what they want, so they couldn't possibly explain it to an AI and therefore developers will keep their jobs.

Honestly AI works for writing a small function, and it's definitely superior to Google / SO when searching for code examples.

But in the context of a large app with more exceptions than business rules and where you have to take in to account legacy code & constraints ... I don't see an AI figuring that all out for the simple reason that it's too hard to explain to it the big picture.

[ Parent | on HN ]
Re:Klarna AI assistant handles two-thirds of customer servic... by rchaud on Wednesday February 28, 2024 @08:43AM (#39537778)
Sounds like the ultimate business idea. Sell customers a magic shovel that eliminates their need to hire shovelers. If it doesn't work, just tell them to be more specific with their requests to the Shovel.
[ Parent | on HN ]