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Re:Klarna AI assistant handles two-thirds of customer servic... by mouzogu on Wednesday February 28, 2024 @08:19AM (#39537473)
i think there will be white box context sensitive solutions. which also takes into consideration privacy and intellecual property concerns.

but that probably will take much longer.

Re:Klarna AI assistant handles two-thirds of customer servic... by dartos on Wednesday February 28, 2024 @08:25AM (#39537553)
Those already exist, but are understood and provide professional support (in the form of engineers who extend the platform for a customer) (Hybris, CrystalCommerce, phpbb, discourse, etc.)

That engineer probably can’t even be replaced by AI since every new business is a snowflake once the low hanging fruit is gone.

I don’t think our current form of statistical models will ever be able to generalize and get into specifics at the same time.

AI will change how individual engineers work by being a more proactive search engine, but will not be relied on, by engineers, to write code entirely.