Indeed, however at least TurboTax has competition so that the experience, while unnecessarily complicated, is not as unpleasant as it could be. I have recently been thinking about this as I have just filed my taxes, which, in the country I am living in, can be done only using the government's website. This website is dreadful. It hasn't changed since the early 2000s at the latest, provides no help or guidance, contains typos, and even requires that you manually copy a number from one page to the next. I also don't think the tax system is noticeably easier than the one in the USA (where I used to live) even though there is no direct analogue of TurboTax lobbying for complexity (although there probably are still accountant lobby groups).