Re:Air Canada Has to Honor a Refund Policy Its Chatbot Made Up
by dheera on Wednesday February 21, 2024 @01:23PM
(#39457454)
Total overhead. Compensation + benefits + payroll taxes + all the per-employee real estate and equipment to support them on the job
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Re:Air Canada Has to Honor a Refund Policy Its Chatbot Made Up
by passwordoops on Wednesday February 21, 2024 @02:24PM
(#39458282)
Exactly. They are paid under $20/hr pre-tax ($40K) benefits (LOL for that job) won't exceed, what $5K of I'm betting mega generous.
Phone jockeys don't need real estate but in the event they do go to an office an individual employee would account for what, $50 a month of that expense? And equipment is trivial maybe a couple of hundred at most (laptop and headset).
We're not talking anything near $100K