Air Canada is responsible for chatbot's mistake: B.C. tribunal

Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by eszed on Friday February 16, 2024 @05:36PM (#39403914)

I did not know that! Thanks. Indeed, "family run", depending on where they are in the internal-to-the-family management-transition cycle, is more encouraging to me than "publicly held". ("Private equity" is always and everywhere a huge red flag.)

It's depressing to me that we have to think about those things. I mean, "buyer beware" has always been the case, but it seems like we have to be more wary (or more wary of more factors) than we did a decade or two ago. Or maybe I'm just getting older. I dunno.

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Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by pintxo on Monday February 19, 2024 @07:14AM (#39428923)

It might be just the normal process of capitalism in which you see take-over after take-over leading to ever bigger companies?

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Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by eszed on Saturday February 24, 2024 @02:01PM (#39494191)

"Capitalism" is very much in the eye of the beholder, and different regulatory models create market economies with different incentives. What you're talking about is "normal" in certain places.

I didn't mean that, though, and I don't think it's what the other people in this thread did, either. I was thinking of the practice whereby private equity funds purchase companies and exploit the "brand equity" they've built up over the long term, whilst deliberately enshittifying them, in order to make a short-term profit for the new owners. That's been normalized, in some places, but I wish it were not, and would prefer that financial markets be regulated in ways that make it un-profitable.

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