I’ve never once been able to figure out WTF actual benefit it provides over GH issues or Gitlab’s equivalent. I was once told we couldn’t use Issues because “non-developers find it confusing” but holy shit that cannot be true, have you seen how much more confusing even a very vanilla Jira is?!

It seems to me these tools should be optimized for the majority of their users (developers) and if the PMs need pretty graphs and someone else wants it all in a spreadsheet (OMFG) they could use any of a hundred integrations to extract the data and generate those without more effort than wrangling Jira.

Shit, lots of places are already paying for GH or Gitlab (or self-hosting the latter). They just don’t use that part and instead also pay for Jira or Asana or ADO or whatever productivity-murdering junk-drawer-where-information-gets-lost garbage.