Similarly, if we let through blatantly malicious or spammy comments, I think that would be bad as well.
While I wish I could say we were perfect at stopping spam, the reality is that no spam classification system is perfect. Sometimes we err too far on the conservative side, and spam gets through. Sometimes we err too far on the aggressive side, and good content is incorrectly blocked. That's what happened here - it turned out one of our spam classifiers was a little too aggressive, and we've turned it off.
Facebook aren't trying to stop people using phrases like 'lol'. In this case the filter made a mistake. Big deal. They need to continue to improve it. Anyone calling this censorship is idiotic.
The question is: Does the post in question appear to contribute anything to a conversation? Or not? Perhaps it appears to promote other websites and seems a bit short on "content"? What makes it "spam"?
Look at the words the post contains.
If FB is really having trouble with spam, then that speaks to the design of FB. Does every FB user need to use a website on the open internet, that any spammer can access, to contact their friends and family?
The FB employee says they shut off the filter. I think that speaks for itself.
FB has a clean interface, generally, but it's what's going on "behind the scenes" that is at issue here.
MySpace was very weird in that it seemed like they didn't want you to alter your page. I know that statement seems odd, but there wasn't an easy way to do this. To make changes they didn't offer a UI to set up your own CSS or simply changes colors/backgrounds/etc without CSS, you essentially used JS injection on a couple fields to get the page to look like you wanted. If they had limited what people could do it, or gave them an easier avenue to do it, MySpace might not have lost as much traffic once the much 'prettier' Facebook came out.
They own the domain name registrar eNom and Google SEO operations like eHow.
His idea is to churn out millions of pages of primarily machine-generated "content".
Very little human input is required.
This is enough to fool the search engine that it's what people want. Because the generated pages reflect what the search data says people are searching for.
But as anyone who has opened one of these pages knows, it has a certain "feel" to it. It vacuous. It's cheap.
It's also effective.
He earns a few pennies by having gotten you to look at the page, and once that's done, it matters little what you do or what you think next. Mission accomplished. In the aggregate, this design makes him money.
If you understand how a company like eNom makes money it also arguably fits with this sort of mass production idea.
It may be that MySpace was designed around the idea of mass production of "user-generated" pages. As a sort of fly trap to catch web surfers and searchers, similar to the way eHow or eNom would. Get users to help generate the pages. Not much input is needed. Just a little.
This is just how I see it. I could be wrong.
Facebook isn't going anywhere. And it is because of decisions like this that it will continue to grow. People want a high SNR for comments. It encourages you to contribute more to a discussion not less.
If you want ASCII, LOL nonsense stick to 4chan.
It sounds to me like FB is trying to win over advertisers who really are not interested in the web, except to the extent they can profit from it. And they may learn FB has led them to believe there is much more potential than the results actually show.
Meanwhile, the "consumers" using the web are generally interested in it. That includes ASCII art and LOL, as a means of communication. And not simply to discuss, purchase products and services.
FB is going to fade away. It's just a matter of time.
Because their motives are becoming more and more clear to even non-technical users, these motives are antithetical to the social (cf. commercial) premise of the internet, and they cannot maintain a monopoly on communication through the web, excluding other avenues by being "the only option". Couple this with advertisers who are still patiently waiting for results, results which will never come.
How can you call this anything other than censorship? There is no profanity, no objectionable content whatsoever in the post.
It's not "isolated", it's "targeted".