Particularly when you add on them keeping your car and parting it out or whatever. I got screwed on that pretty hard... they "forgot" to document all the options and packages (my car was intact, generally, but totaled due to airbag deployments). Even tires (look, I am realistic, I don't expect that to account for much)... I'd just put new performance tires ($1,700) on them 400 miles prior (yay for the odometer reading on the receipt) and they weren't affected by the accident, but the adjuster looked at a scale of "New / Like New / Excellent / Good / Fair / Poor" and described them as in "Fair" condition. When I balked at that they upped the offer by $60, $15 a tire. If it wasn't for all the drama associated with it, I'd have bought the car back and parted it myself.