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Re:Why You've Never Been in a Plane Crash by aramndrt on Monday January 29, 2024 @04:53AM (#39174559)
Reminds me of the guy at GitLab, I believe it was, who accidentally and irreversibly deleted a bunch of repositories. GitLab had a fantastic approach to that whole ordeal and public embarrassment. They essentially blamed themselves for not having the proper contingencies in place instead of blaming the individual. It's worth reading up on.
Re:Why You've Never Been in a Plane Crash by sajforbes on Monday January 29, 2024 @05:29AM (#39174778)
Also reminds me of the Reddit thread [0] where someone accidentally used write access credentials that were on an onboarding document and wiped the production database. GitLab guy actually joined the conversation.

[0]: https://www.reddit.com/6ez8ag/

Re:Why You've Never Been in a Plane Crash by xtracto on Monday January 29, 2024 @07:22AM (#39175440)
It happened to me and my team like 10 years ago or so: An engineer deleted the production database. We were able to recover it. But the postmortem basically focused on why the he heck did we let that happen. The guy stayed in the company for 8 years more IIRC. We fixed our systemic issue as well.

I've read about blameless postmortems from Medical professionals and I always tell my teams: if those guys (doctors) can do blameless PMs after someone has died, we can do them.

Re:Why You've Never Been in a Plane Crash by mbork_pl on Monday January 29, 2024 @05:34AM (#39174800)
Any source would be appreciated, I'd like to read more about it.
Re:Why You've Never Been in a Plane Crash by latexr on Monday January 29, 2024 @06:49AM (#39175245)
https://about.gitlab.com/blog/2017/02/01/gitlab-dot-com-data...

From that link you should also be able to find conversations on Hacker News and the like. It was talked in a lot of places at the time.

If I’m remembering correctly (take this paragraph as imperfect memory), at the time a lot of people on the outside were looking to assign blame but the team tweeted something to the effect of “yes, we know who did it, and no, they won’t be fired” and didn’t even reveal who it was. Then they live-streamed the process of trying to recover as much as they could. They got a ton of community encouragement and it was widely viewed as the right way to handle things.

Re:Why You've Never Been in a Plane Crash by lfkdev on Monday January 29, 2024 @05:57AM (#39174951)