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A comment on How has using an AI chatbot benefited you?.

Re:How has using an AI chatbot benefited you? by t312227 on Tuesday January 23, 2024 @02:52AM (#39100648)
adding "yet another cmc*) layer" to shield companies off their paying customers ...

*) cmc ... computer moderated communication

[ Parent | on HN ]
Re:How has using an AI chatbot benefited you? by sunnysogra on Wednesday January 24, 2024 @01:16AM (#39114226)
Having a chatbot for communication with customers is much cheaper than having a real person for handling support. However, companies should make it easy for customers to reach out to a real person as well for issues related to technicalities and all.
[ Parent | on HN ]