Re:Why are not all FAQ pages already powered by AI assistants?
by zuck_fredo on Wednesday January 17, 2024 @06:57AM
(#39026550)
Having a FAQ page powered by an AI assistant seems very useful to me.
For the user: immediate answers to any questions they have, if present in the documentation, to avoid hallucinations.
For the website owner: providing immediate support and analyzing which questions are asked by the users, to add more documentation and gain interesting insights.
Instead of looking for an answer to a question, I find it a much better user experience to just ask the AI assistant and receive an answer... And we see interesting insights from our own FAQ page https://www.galiai.com/faq-ai-chatbot.
And I think it will become the standard in the future.
For the user: immediate answers to any questions they have, if present in the documentation, to avoid hallucinations.
For the website owner: providing immediate support and analyzing which questions are asked by the users, to add more documentation and gain interesting insights.
Instead of looking for an answer to a question, I find it a much better user experience to just ask the AI assistant and receive an answer... And we see interesting insights from our own FAQ page https://www.galiai.com/faq-ai-chatbot.
And I think it will become the standard in the future.
Why is it not so common already?