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Re:Amazon R&D spending is more than that of all companies an... by saratogacx on Tuesday January 16, 2024 @03:13AM (#39010754)
When I worked there I had to fill in the forms for my team (Internal tools development). R&D was for all new feature development, time spent working on tickets/support/etc. were all non-R&D. Typically a 6:1 ratio R&D:not.

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