Do you know if that's a recent addition? That definitely wasn't the case the last time it happened to me. I'm very fuzzy about when that was exactly. Probably in the last year or so. I had to go through support, who initially told me there were no refunds, but relented after some cajoling.

Could also be a matter of differing practices in different countries, or prime membership(I have none).

I definitely agree it's weird how different people's experiences are though.