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A comment on Cloudflare employee posts layoff call with HR and goes viral [video]. Parent comment

Re:Cloudflare employee posts layoff call with HR and goes vi... by hartleybrody on Friday January 12, 2024 @12:49PM (#38971378)
>that you're sorry and to truly empathize with the people they're firing

Serious question: what should have been said on this call to do that? There was a lot of "I'm sorry you feel that way" seeming to come from the HR representative, but it seemed to miss the mark.

[ Parent | on HN ]
Re:Cloudflare employee posts layoff call with HR and goes vi... by hn_go_brrrrr on Saturday January 13, 2024 @05:39AM (#38978767)
They missed the mark because "I'm sorry you feel that way" is the pseudo-apology equivalent of giving someone the finger. It's attempting to shift the blame onto the recipient for feeling bad, rather than the speaker actually admitting fault.
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