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Re:Hasbro offers free merchandise to blogger, sends lawyers ... by noonespecial on Tuesday April 24, 2012 @10:15PM (#3887352)
The problem with this is that most of the time PR is "the guys that make the ads and spin the bad news to the press". A kind of side-entity that has narrow scope.

They are not in the critical path when asshattery flows out of legal, through management, and spills into the public space.

Re:Hasbro offers free merchandise to blogger, sends lawyers ... by waqf on Wednesday April 25, 2012 @09:39AM (#3889052)
I agree completely. In this case the force that has rendered them dysfunctional is called "being sidelined by senior management".