Re:Capturing Feedback In Your iPhone App
by tbgvi on Monday April 23, 2012 @03:38PM
(#3880566)
This absolutely works, if you've developed an app you should definitely have a support/feedback form somewhere.
Just launched our second app and we decided to include this, and I think it's had a hugely positive impact on our ratings and reviews. Where people would have left a bad review before, now they're submitting feedback straight to us. It's also helped us prioritize some things after getting the same question repeatedly.
It's a little more work (we've been following up on all feedback), but it seems to go a long way.
Re:Capturing Feedback In Your iPhone App
by rganguly on Monday April 23, 2012 @05:00PM
(#3880943)
Kudos to you for following up on all the feedback! We keep hearing that while it might feel like a hassle at first, it ends up being pretty motivating to have conversations with your customers. Have you found this to be the case for your team?
Just launched our second app and we decided to include this, and I think it's had a hugely positive impact on our ratings and reviews. Where people would have left a bad review before, now they're submitting feedback straight to us. It's also helped us prioritize some things after getting the same question repeatedly.
It's a little more work (we've been following up on all feedback), but it seems to go a long way.