Ask HN: Shall we hasten the demise of IE6 by charging more?
We're debating displaying twice as many ads to IE6 users as we do to everyone else. For our pay web services, we're debating including an IE6 surcharge.
While we'd love to drop IE6 completely, it feels crazy to do so while it's still 20% of visits. But there is definitely a lot of extra development time needed to keep things working for older browsers.
In both cases, we'd make it 100% clear why they saw more ads and paid more, with instructions on how to upgrade.
If everyone did such a thing, maybe we'd see the financial/annoyance incentive lead them in the right direction to browsers that don't cost as much to support.
It's been a long week, so this may be a bit crazy, but I thought I'd get some discussion going as Friday comes to a close.
(
8 comments
| 7 points
| on HN
)
Either way, you'll probably want to run this by a bunch of actual customers. People with the sort of personality quirks that draw them to (and make them good at) programming might respond to this very differently than customers/clients at large. Also, note that some people will not be allowed to change web browsers, e.g. for administrative reasons. (Whether or not they're good reasons is beyond your control.)
I don't know if it's a good idea from a business standpoint, but I like it.
What I'd like for us to do, as real businesses do, is to turn the discussion into one of costs and stop pretending to our community that IE6 support comes for free.
"You live in Canada and we have to charge you more because it costs us more to send our product to you."
People understand this-- it might not occur to them at first, but I think it might be a good idea to begin showing customers how they increase their own prices. The majority of IE6 users may not even know they cause the trouble they do.
I don't know that this does anything positive for the world, but it gives me a small piece of satisfaction. (Of course, IE6 is less than 5% of our users, so it's not really a revolutionary act.)
Funny story: I've been working on a project for the past 2 weeks and I basically finished it in Safari and I was getting ready to do a long day or two of debugging for IE6 when I opened it up in IE6 and lo and behold it was (nearly) perfect! I was so happy, tears nearly ran down my face.
That said, you'll want to test on a small segment of your IE6 users before full implementation if possible. IE6 users are actually more qualified buyers a lot of the time depending on your industry. As a gross overgeneralization, IE6 users tend to pirate less, are less likely to be aware of competitors to your services, and might be more likely to be business customers at work depending on who you to sell to.