It’s not just location or lateness - though I’ve had lateness on almost every order. I don’t even care if it takes longer it’s if the delivery is estimated for three days, don’t tell me there is a five day delay the day of the delivery.

Last month I had every single subscription switch addresses and had to fix multiple items I didn’t catch - in part because they’ve been coming to my address for a while. And then fixing required that the wrong items arrive before they would be willing to take any action on the problem.

This month I had another regular order and one subscription order get spontaneously canceled and refunded.