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A comment on She Gave a Hotel a Mediocre Review. Then Came the Badgering. Parent comment
"Absolutely awful service" / "dissatisfied" / "basically what I expected" / "positively surprised" / "incredibly excellent"
This way, most customers would click "basically what I expected", making 3 star the default.
Adjusting all reviews based on the general mean and standard deviation after the fact makes sense, though.
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"Absolutely awful service" / "dissatisfied" / "basically what I expected" / "positively surprised" / "incredibly excellent"
This way, most customers would click "basically what I expected", making 3 star the default.
Adjusting all reviews based on the general mean and standard deviation after the fact makes sense, though.