In my very first consulting gig, my employer intentionally buried all of the best documentation on an internal forum. I can't even count all the hours I burned up on troubleshooting, only to learn days later that the thing I was encountering was a known issue that was completely undocumented and the only way to know that was to be present in the office... which was 3000 miles away.
I tried to get management to open up the forums to public consumption, but they were dead set against it, said that their "intellectual property was too valuable."
I've long ago learned that people misremember all the time. I trust the person who quickly looks up the correct answer in the manual over the person who thinks they din't need the manual and uses what they think is right. Sure often the second person gets things right, but when they get it wrong they waste a lot of time trying to figure out which thing is wrong.
Nothing they were doing was worth $250 an hour.
If memory serves I helped our IT guy replace the whole mess with Apache, so we’d never have to talk to them again. I used to compete with Netscape so there was no small amusement in costing them contractor hours.