As I and others mentioned elsewhere in this discussion, there was at least a year of warning. At least I was aware of this for about a year out. Tape is cheaper but not free. A quick search[0] quotes it at ~few $ /TB/Yr. Even if we take it at $1 due to G scale, that’s still ~$250/Y to store the archives, roughly what the customer likely paid when it was stored on immediate access media.

I agree it would have been nicer of them to store an archive after they stop paying. I disagree that they reneged on their offer - despite being disappointed that the deal ended, would I expect it to be offered forever, especially given the potential for abuse? Of course not. Frankly I’m surprised it lasted this long.