Re:Interview: Epic CEO Tim Sweeney after Google antitrust win
by soulofmischief on Wednesday December 13, 2023 @06:50AM
(#38625971)
They promised to fix my damaged Steam Deck LCD screen for free 8 months ago, and I still haven't sent it in because I was on the move a lot.
Twice I have renewed the ticket with staff deeply apologizing and asking for them to print a new RMA, offering to pay this time, and they just send me a new RMA free of charge, which I have twice disregarded. I can't think of another digital business off the top of my hand which would put up with my shit.
Re:Interview: Epic CEO Tim Sweeney after Google antitrust win
by arc-in-space on Wednesday December 13, 2023 @11:34AM
(#38629810)
Well if it's any motivation you should go get on that haha
This is a strange allegation; While I have little personal experience with Steam's consumer service, the typical report I hear is that it is excellent and very helpful, while Google more or less doesn't have it at all. I've even successfully refunded some games that were a bit over the 2 hour window.