News for hackers. Stuff that matters.

A comment on Gemini "duck" demo was not done in realtime or with voice. Parent comment

Re:Gemini "duck" demo was not done in realtime or with voice by ASalazarMX on Thursday December 07, 2023 @05:53PM (#38562922)
Google Workspace works through resellers, they train less people, and those people give the customer support instead. IMO Google's bad reputation comes from their public customer support.
[ Parent | on HN ]
Re:Gemini "duck" demo was not done in realtime or with voice by michaelt on Thursday December 07, 2023 @06:43PM (#38563377)
If you want the kind of support that, when there is a fault with the product, can get the fault fixed - then unfortunately Google Workspace's support is also trash.

Good if you want someone else to google the error message for you though.

[ Parent | on HN ]
Re:Gemini "duck" demo was not done in realtime or with voice by rchaud on Friday December 08, 2023 @10:04AM (#38569858)
> IMO Google's bad reputation comes from their public customer support.

Garbage in = garbage out.

If Google cannot deign to assign internal resources and staffing towards providing first-party support for paid products, it's not a good choice over the competition. You're not going to beat the incumbent (Office 365) by skimping on customer service.

[ Parent | on HN ]