The onboarding experience is terrible, too. Compare Wordpress's editing landing page (https://wordpress.com/website-builder/) and editor documentation (https://wordpress.org/documentation/article/wordpress-block-...)

versus Drupal's content editing page (https://www.drupal.org/features/content-authoring), which says nothing at all and just points you to Drupal contractors and sponsors, or its documentation (https://www.drupal.org/docs/user_guide/en/index.html) which is super verbose but has no clear way of getting started.

The whole thing has that "made by developers, for developers" feel, and editors are a complete afterthought. Maybe that was the norm in the 90s and 2000s, but these days there are much more user-friendly, editor-forward options that give them a nice experience out of the box. Drupal never entered that era, and culturally it's still way more focused on the underlying technology than the end-user UX.

It's a CMS that serves admins & management first, developers second, viewers third, and editors last.