Confirmed. When I say Google supplied me with the single worst customer service I've ever had, I do mean customer. Not user. Customer.

e.g. "24/7 Support" meant I was free to sent them an e-mail anytime, day or night. Or I could call the 800 line and leave a message ("Calls are usually returned within two business days!").

When I did get through this way, I had to run a gauntlet to convince the asshole (and he was an asshole) that I'd exhausted every imaginable self service option before having the audacity to call for help directly - even though this was the exact service I was paying for.

Seriously, you'd think I'd called 911 to report that I was running out of milk and eggs. In reality, my accounts had vanished completely. Business accounts, I might add. Not that it mattered to Google.

Like an earlier commenter noted - if you use Google for anything that matters, you'll probably be okay. After all, the odds are in your favor. But if you do get screwed, you get screwed completely, suddenly, and without warning. And that's true of customers and users alike.

With paying customers? That will continue until they face their first lawsuit...

Lawsuit for what? Google's terms are set up such that "we algorithmically decide to provide you with nothing whatsoever in exchange for your money" is perfectly within their rights.

Not in many countries, there are consumer protection laws.