Re:Proton Mail CEO calls new address verification feature a ...
by protonmail on Friday November 24, 2023 @04:18AM
(#38401992)
Yes, we are aware of that issue, and have done what we could to minimize its occurrence -- and, as explained above, in the most recent beta version the issue should be eliminated.
Note that we don't charge separately for the Android app. Proton paid subscriptions provide you with additional storage, email addresses, and features (https://www.reddit.com/r/ProtonMail/comments/182nykn/proton_...), and you can downgrade to the Free version any time you wish if you are unsatisfied: https://proton.me/support/upgrade-downgrade.
Re:Proton Mail CEO calls new address verification feature a ...
by madsbuch on Friday November 24, 2023 @10:35AM
(#38404980)
I have entirely migrated of your service and switched to another provider. This is also the recommendation I will give everybody else.
It is really bad for an email provider not to be able to provide a reliable "send email" functionality – something you openly admit and are almost proud of not supporting.
Re:Proton Mail CEO calls new address verification feature a ...
by protonprivacy on Wednesday November 29, 2023 @12:52PM
(#38462622)
We apologize if the previous message sounds like we don't care. On the contrary, we've communicated with you over other channels and done our best to help.
Our team's top priority is your experience with our services, and we take your feedback very seriously, as it helps us improve daily.
We hope to see you back someday and bury the hatches. If there's anything we can do to change your mind, please don't hesitate to email us directly at [email protected]
Re:Proton Mail CEO calls new address verification feature a ...
by protonprivacy on Wednesday November 29, 2023 @12:37PM
(#38462395)
We understand the frustration and we're deeply sorry that you've encountered this issue, especially in such a sensitive situation. The issue has been affecting a very small portion of Android users and as soon as we understood it and were able to reproduce it, we fixed it. The latest Mail Android beta has significant improvements, and this is just the beginning. Additionally, the team has worked on 35+ other features enhancements, all guided by community requests. (You can read more about this here: https://proton.me/blog/mail-calendar-improvements-2023
The tech debt you've mentioned is sadly real and we have been working on it continuously since then. We appreciate your support and understanding thus far.
I was sending an email to an attorney. Upon reviewing the email in the send emails folder, a previous draft of the email was send, not the newest one - this can incur significant financial risk on me.
This is something Proton perfectly well knows their app does (without any mitigations). A message from their customer support:
(And wow it is taking it light, to call it an "inconvenience" when the product you are taking money from incurs financial damage in your customers)The new beta app was announced in 2021. We write 2023 and the app can still not do something as fundamental as sending an email.
Despite the cry-me-a-river communication (as in the tech debt section of this email: https://proton.me/blog/engineering-team-2021-update) from proton, nothing is happening, and I recommend everybody to stay away from Proton and all its services.
I have been on several projects with tech debt over the past years. But never did we leave the customers hanging over several years, kept charging them, and also damaged them and their reputation.
(And very mature of the official proton account to down-vote criticism)