This distinguishes the best : 1. Works at a company not only on tickets but collabs with other teams/devs/PMs to understand what really could improve the product, build out tools to increase productivity, talk to community of liked minded people outside the company also , make others aware of awesome tech out there, give presentation and finally ability to take responsibility if something goes bad within the team. 2. Does not work at a company, but freelances yet follows all the points in 1.