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A comment on Volkswagen tracking firm sued for refusing to find stolen SUV with kidnapped boy.

Re:Volkswagen tracking firm sued for refusing to find stolen... by kube-system on Thursday November 16, 2023 @12:34PM (#38292645)
> Volkswagen said it has a procedure in place with a third-party provider for Car-Net support services to help with emergency requests from law enforcement.

> “Unfortunately, in this instance, there was a serious breach of the process,”

Outsourcing support to third party call centers is a bad idea for anything important.

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Re:Volkswagen tracking firm sued for refusing to find stolen... by bmulcahy on Thursday November 16, 2023 @12:39PM (#38292705)
No, it's great! That way when something terrible happens, it's not VW's fault.
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Re:Volkswagen tracking firm sued for refusing to find stolen... by bell-cot on Thursday November 16, 2023 @12:51PM (#38292889)
Judge: "So any errors would not be my fault, if I outsourced my decisions on this case to the Plaintiff's law firm?"
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Re:Volkswagen tracking firm sued for refusing to find stolen... by jabroni_salad on Thursday November 16, 2023 @01:15PM (#38293239)
Have you seen VWs in car software? They should definitely outsource.
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Re:Volkswagen tracking firm sued for refusing to find stolen... by kube-system on Thursday November 16, 2023 @01:20PM (#38293324)
It is pretty bad, I suppose a third-party call center might be able to make better software.
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