I'm not sure the key change over time here is the about "emergent technology". My observation is that, as computers were increasingly networked (particularly after the explosion of the Internet), perception of computers shifted much more to being a communication tool... and that's now literally true as the primary computer people interact with is their phone. Even before smartphones, once the networking became ubiquitous things started changing. Email was initially the primary use for networked computers, and then with the web they became tools to interact with remote people/organizations, and with the explosion of social media they became tools primarily for interacting with other people. Before networking, the person at the other end of the conversation was just so much more removed/abstract, so most people's mental models were left with only the device itself in the interaction.
Re:The CASA theory no longer applies to desktop computers
by layer8 on Wednesday November 15, 2023 @04:55PM
(#38283119)
True. Though I would argue that people nowadays are generally less submissive to authority than 30 years ago, hence that might not be specific to computers.
Re:The CASA theory no longer applies to desktop computers
by aksss on Wednesday November 15, 2023 @09:20PM
(#38285180)
It's hard to make out what you're saying through the plexiglass and the double masks.
Re:The CASA theory no longer applies to desktop computers
by cbsmith on Thursday November 16, 2023 @12:00PM
(#38292044)
I have very different memories of the early 90's. While, even as a programmer, while I very much interacted with computers as a tool, I tended to treat interactions with it as a conversation with the engineer who designed the hardware or software I was interacting with. Most non-programmers weren't really conscious of the engineer on the other side of the conversation, so the other side of the conversation was the "stupid computer".
This is more believable than the way most people are interpreting it but I still have doubts. I was an adult in that era, and what I remember is computers were just so much more mechanical then. It was more like operating a microwave oven than today's much more sophisticated machines. It's hard to imagine those simple error codes triggering human social reactions.