layer8:

I don’t remember people interacting with computers as if they are human in the 1990s — at least the people who actually did interact with computers on a regular basis.

You:

CASA doesn't postulate that users in the 90s interacted with computers as if they were literally other humans.

The article:

The Computers Are Social Actors (CASA) theory is the most important theoretical contribution that has shaped the field of human–computer interaction. The theory states that humans interact with computers as if they are human, and is the cornerstone on which all social human–machine communication (e.g., chatbots, robots, virtual agents) are designed. However, the theory itself dates back to the early 1990s, and, since then, technology and its place in society has evolved and changed drastically.

Me:

Confused.

From the original article: “The [CASA] theory states that humans interact with computers as if they are human, and is the cornerstone on which all social human–machine communication (e.g., chatbots, robots, virtual agents) are designed. ”