Microphone on mine was pretty bad, without exaggerating. The procedure for updating the BIOS was the worst I’ve ever seen. Maybe if you run TuxedoOS it can be done in a better way. I once left it at full charge on the shelf for a month (possibly two) and the battery inflated. Admittedly not a smart move by me, but still. Support is excellent, though, and I got a free replacement battery. If you can get a Dell with Linux I’d say that was a smoother experience for sure. That said, I don’t want to be all negative: It’s nice to buy a laptop and 100% know that all the hardware works with Linux. That’s worth a lot to me.

I would love Tuxedo to release firmware updates via fwupdmgr. The current procedure works but is quite cumbersome indeed (copying file on a usb stick, boot on it and run a couple of command from it)

On mine (an aura 15 gen 2) the webcam and speakers are really not great. I don't mind as I knew that before buying it, so no disappointment.

On the plus side they really do support Linux, they provide a kernel module and control center app to control things like keyboard leds and power profiles, which does a good job. I find this quite good for a small company like Tuxedo.

I'm happy with my laptop and will consider Tuxedo again next time I need a computer, but I definitely advise to look at reviews beforehand.

Agreed, I've got an Aura 15 as well a few years ago, and I consider it a good buy price/performance wise.

I had originally ordered a different, slightly more expensive model, and had no trouble at all with customer service to send it back in exchange for the Aura and a refund, which impressed me very positively.

I run Debian on the laptop and had no trouble with it.