It's Still Easy for Anyone to Become You at Experian

Re:It's Still Easy for Anyone to Become You at Experian by elif on Saturday November 11, 2023 @03:57PM (#38234442)

For Experian accounts, doing a password reset requires an SMS or phone call code.

The only mechanism you have to alert the person usurping your email identity that there is an issue is to trigger the phone call verification 3 times per day, preferably around 4am.

If you call the phone support, it will give you robots until playing a pre-recorded message telling you to physically mail a legal request including copies of your ID etc.

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Re:It's Still Easy for Anyone to Become You at Experian by toomuchtodo on Saturday November 11, 2023 @04:05PM (#38234516)

File an FTC and CFPB compliant. Only regulators will light a fire. Experian isn't going to do anything due to consumer complaints, as the consumer's credit file is the product. Let someone from Compliance have to email the product owner about it, and the complaint starts the clock ticking.

https://reportfraud.ftc.gov/

https://www.consumerfinance.gov/complaint/

https://www.youtube.com/watch?v=9CWbc6pekd8&t=1310s ("We have a complaint database, we collect information, and are always eager for information" -- FTC Chair Lina Khan at Y Combinator)

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