Re:New York Restaurants Fight Back Against Reservations by Bots
by solatic on Friday November 10, 2023 @11:15PM
(#38227569)
> Rewarding loyal customers
Restaurant reservations are fundamentally different compared to, say, Taylor Swift concert tickets. Loyalty to an artist is multi-channel (concert tickets, merchandise, CD, streaming) and thus difficult to track and reward. Restaurant reservations occur at a single point of sale. It is much simpler, conceptually, to first offer up Friday 7pm reservations to people who have dined with you in the past, at a lower price, then open them up for a higher price to the general public if they haven't sold within a reasonable time frame.
Restaurant reservations are fundamentally different compared to, say, Taylor Swift concert tickets. Loyalty to an artist is multi-channel (concert tickets, merchandise, CD, streaming) and thus difficult to track and reward. Restaurant reservations occur at a single point of sale. It is much simpler, conceptually, to first offer up Friday 7pm reservations to people who have dined with you in the past, at a lower price, then open them up for a higher price to the general public if they haven't sold within a reasonable time frame.