Ah yes, the TVCs. Nothing said "We're evil" more than the subclass of contractors. It is almost a trope in Sci-Fi literature that our characters in this Utopia world discover there are people who are essential to the utopia and yet aren't "part" of the utopia.

Of course in the stories our heroes rally the rest of the Utopians to the plight of this 'untouchable' class, the evil overlords are over thrown, and a more equal society for all is established. But that's why they call it fiction right?

Given that this article is written by a team that was acquired 8 years after I left, and yet experienced the same systemic problems that I explained in my exit interview would eventually kill Google as a company, I feel sad.