I'm not arguing that the system must not have bugs, really - you are right there. I'm arguing that since everyone knows it does, then the system must provide for that. That is, the institution that we are buying the service from needs to be able to sort things out when it happens. Here we have abundant examples where they have no plan to even notice anything. - And that then they should not be surprised when we are desperate to find a better institution that is not THEM.