Re:Is AI the Next Crypto? Insights from 2M HN Comments
by TeMPOraL on Wednesday November 08, 2023 @06:00PM
(#38198481)
> I guess I'm wondering if LLMs as customer service agents are actually going to be good or if it's just going to be another layer of indirection I need to get through to talk to a human.
As always, the tech isn't the problem - the way business applies it is. Customer service automation isn't done to help you better - it's done to make it cheaper to make you go away without making too big of a fuss. Companies building and employing customer service systems will find ways to make even GPT-4 incapable of providing anything the customer would find remotely useful.
As always, the tech isn't the problem - the way business applies it is. Customer service automation isn't done to help you better - it's done to make it cheaper to make you go away without making too big of a fuss. Companies building and employing customer service systems will find ways to make even GPT-4 incapable of providing anything the customer would find remotely useful.