Ask HN: What companies have blown you away with their customer support?

Re:Ask HN: What companies have blown you away with their cus... by silverlake on Monday October 30, 2023 @06:57PM (#38077131)

Baratza coffee grinders. They have a well-deserved reputation in the coffee community for excellent customer service. They sell replacement parts at very reasonable costs. I’ve sent them pictures of my disassembled grinder and they diagnosed and sent out parts immediately.

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Re:Ask HN: What companies have blown you away with their cus... by drew22huthut on Monday October 30, 2023 @08:17PM (#38077952)

Also Fellow

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Re:Ask HN: What companies have blown you away with their cus... by user68858788 on Monday October 30, 2023 @08:19PM (#38077968)

I had a similar experience when a power surge killed my grinder’s motor. Great company.

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Re:Ask HN: What companies have blown you away with their cus... by philstephenson on Monday October 30, 2023 @10:36PM (#38079511)

Absolutely. I’ve had a very similar experience where a bunch of the paddles broke off that push the coffee into the hopper only a couple weeks after we bought it. It was completely our own fault, we had been grinding more coffee than the hopper could handle. I took the thing apart and got in touch with support and they just sent me an entirely new grinder so I didn’t wait to wait to get the one part replaced

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Re:Ask HN: What companies have blown you away with their cus... by mrtnmgs on Monday November 06, 2023 @04:52AM (#38160552)

I wrote them a love letter a few years back after being amazed by their customer service. They asked me if they could put it on their site, not sure if they did...

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