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A comment on Ask HN: What companies have blown you away with their customer support?.

Re:Ask HN: What companies have blown you away with their cus... by riansanderson on Monday October 30, 2023 @05:41PM (#38076329)
Sonic, my local ISP in Northern California https://www.sonic.com/

Tech support people are knowledgeable, pleasant, available, and solve any problems I’ve had. Such a contrast to cable companies or wireless providers

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Re:Ask HN: What companies have blown you away with their cus... by eszed on Wednesday November 01, 2023 @09:38AM (#38098011)
Scanned the whole thread to find this and if I hadn't, I'd have posted it myself. Hard agree.

We use them at every one of our business locations - even the ones where they don't own their own infrastructure. There, they re-sell AT&T's ADSL (which, um, is terrible, but sometimes all we can get), and whatever premium they charge is worth it 100x because they are an interface layer between us and AT&T's monumentally awful customer service.

They are beyond fantastic.

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