I fell like this might be a generation gap but I much prefer it this way, they're contract workers that are paid like shit and also not paid by you. They don't get paid for getting your order right, or service with a smile or whatever nonsense, they get paid to deliver a package from a -> b. You don't get mad at the taxi for taking you to the wrong place, you blame the driver, and in this case the driver is DoorDash/UberEats/Postmates.

I had an older Papa John's delivery driver once tell me "Thank you for ordering Papa John's" and meant it and after being taken aback was like dude the amount of loyalty you have for a company that wouldn't hesitate to throw you in a dumpster for a fiver is too damn high.