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Re:The Decline of Computers as a General Purpose Technology ... by ethbr1 on Saturday October 21, 2023 @10:08PM (#37972236)
We were able to fix it up with some automation in a couple days.

Critically, still running visually on her machine, and with internal resources for lifecycle support if the process changes.

Re:The Decline of Computers as a General Purpose Technology ... by makeitdouble on Saturday October 21, 2023 @10:40PM (#37972367)
> Critically, still running visually on her machine, and with internal resources for lifecycle support if the process changes.

That's such an elegant and perfect solution. She keeps track of what's happening, it all runs through her GUI so worse* case scenario she does it herself again, and she can get help if/when she needs it.

* actual worse case would be the script going berserk, but as she's not the one who wrote it, she should be shielded from the blame if that ever happens

Re:The Decline of Computers as a General Purpose Technology ... by troupe on Saturday October 21, 2023 @10:22PM (#37972290)
Do you have any guess how long it will take to break even? Presumably you charged some amount to spend a few days automating it and hopefully it frees her up to do something more valuable for the company.

Sometimes the reason things aren't automated is because there isn't anything more valuable for that person to do so automation doesn't have a positive return on investment.

Re:The Decline of Computers as a General Purpose Technology ... by ethbr1 on Saturday October 21, 2023 @10:46PM (#37972395)
It was an internal citizen developer initiative that I was supporting externally. Don't know her salary, so couldn't say.

> because there isn't anything more valuable for that person to do

I've seen an interesting shift post-COVID where (remaining) ops workers are often more coordinators of / responsible for their area of responsibility.

Which is a distinction because in that sort of job, not having Task X leads directing into finding something else you can be doing to improve your area.

Re:The Decline of Computers as a General Purpose Technology ... by concordDance on Sunday October 22, 2023 @01:03AM (#37972964)
Can't speak for them, but I've done office automation work with a breakeven measured in days.
Re:The Decline of Computers as a General Purpose Technology ... by criddell on Sunday October 22, 2023 @06:56AM (#37974336)
I’ve automated things where the breakeven will occur decades from now. It was fun though, the chance of errors is decreased, and I learned a bunch of new stuff.

Sometimes it’s about the journey and not the destination.

Re:The Decline of Computers as a General Purpose Technology ... by ethbr1 on Sunday October 22, 2023 @09:27AM (#37975173)
Calculating breakeven ROI is part of the push from a lot of companies to start citizen developer initiatives.

The point being that the "I" is also flexible -- an existing employee fooling around to learn automation whenever they have downtime is much cheaper than hiring a consultant.

Sure, the automation is worse and delivered more slowly. But you can get automations from a lot of people in parallel, plus you're upskilling your workforce.

Re:The Decline of Computers as a General Purpose Technology ... by johnmaguire on Saturday October 21, 2023 @10:17PM (#37972272)
Finding internal resources to fix the tool when things change is very prescient.

Growing up, my mom performed a job where she would essentially copy car crash data from one system into another, row by row. As a teenager learning to program, it was obvious to me this could be easily automated. She (perhaps rightfully) didn't want to run anything I cooked up on her company's computer!

A year or so later she was laid off a long with many others in the company performing similar roles.

And this is the problem, isn't it? Once the job is automated, the analyst is no longer necessary. You really need to "learn to fish."