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Re:Asks HN: Solo founders-How to respond when customers ask ... by gnicholas on Monday October 09, 2023 @02:14PM (#37823391)
Out of curiosity, what reason would you give if they asked why escrow requires a more expensive plan?
Re:Asks HN: Solo founders-How to respond when customers ask ... by codegeek on Monday October 09, 2023 @02:23PM (#37823489)
Never try to justify your pricing. The moment you go down that rabbit hole, there is no coming back. You will give 1 reason and they will continue to challenge it.

Best way is to just say "It is company policy and I am afraid we cannot work around that. I am happy to discuss alternatives" and go from there.

Re:Asks HN: Solo founders-How to respond when customers ask ... by gnicholas on Monday October 09, 2023 @04:07PM (#37824841)
I find that being a solopreneur (or just as CEO of a small startup), it's hard to invoke "company policy". You can say your board won't go for XYZ, but if your customer knows you own most of the company, that wouldn't fly either.

Tips?

Re:Asks HN: Solo founders-How to respond when customers ask ... by codegeek on Monday October 09, 2023 @06:28PM (#37826247)
Good point. You could replace company policy with "I do offer Escrow option with a customized/enterprise plan at $x/Year with a minimum contract to compensate for the additional overhead, cost and risks that comes with setting it all up"

Then, stick to it and don't try to justify it too much.

Re:Asks HN: Solo founders-How to respond when customers ask ... by spr3zi on Tuesday October 10, 2023 @07:08AM (#37830633)
"Experience for previous clients shows that this is the best solution for everyone involved."
Re:Asks HN: Solo founders-How to respond when customers ask ... by danielmarkbruce on Monday October 09, 2023 @02:21PM (#37823467)
Risk, administrative burden.