Re:Opening up access to GOV.UK Forms: an online form builder
by moritonal on Friday October 06, 2023 @08:54AM
(#37790148)
I get the sentiment, but an email is just a standardised queue. What were you going to do after the HTTP PUT? My guess is it onto a queue.
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Re:Opening up access to GOV.UK Forms: an online form builder
by londons_explore on Friday October 06, 2023 @09:20AM
(#37790424)
It's a standardized queue with a lot of features too...
You can set up filters and forwarding rules. It doesn't require a programmer or special knowledge to do so.
The queue can be viewed by one or many humans.
Messages don't have to be dealt with in-order.
read/unread state, stars, labels, drafts all allow construction of advanced workflows with no specialist knowledge.
Sure, all these things can be done better with special software, but there is a massive benefit to something that all your existing untrained and probably-not-well-paid employees can set up themselves.