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Re:Tesla scores Autopilot victory as judge rules owners must... by eadler on Tuesday October 03, 2023 @11:01AM (#37752850)
Mandatory arbitration is deeply problematic but that isn't the problem.

Some better sources :

Katherine V.W. Stone & Alexander J.S. Colvin. (2015). The arbitration epidemic: Mandatory arbitration deprives workers and consumers of their rights (Briefing Paper 414). Economic Policy Institute. https://www.epi.org/publication/the-arbitration-epidemic/

Sternlight, J. R. (2005). Creeping Mandatory Arbitration: Is It Just? Scholarly Works, 57(280), 1631–1676.

- arbitration tends to award lower judgements than the courts

- it's harder to find a lawyer as a result (contingency is riskier)

- arbitors are not required to follow the law. There is almost no meaningful appeal even for substantive mistakes.

- arbitration is more informal and thus less procedural protection

- arbitration combined with class action waivers mean that each individually aggrieved person must sign up.

There are many other problems and sources but that's a decent start.

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